HELP & INFORMATION

Frequently Asked Questions

Where do you ship?

We currently ship orders within the United States only. At this time, we do not offer international shipping.

How long does order processing take?

Orders are usually processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information when available.

How long does delivery take?

Standard shipping usually takes 7–12 business days after processing. Expedited shipping usually takes 5–7 business days after processing. Delivery times may vary slightly depending on carrier handling and destination.

How much does shipping cost?

Standard shipping is $9.99. Expedited shipping is $19.99. We offer free standard shipping on orders over $69.

Can I return an item?

Yes. We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging whenever possible.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and help with a suitable solution.

Do you offer exchanges?

We do not offer direct exchanges at this time. If you would like a different item, you may return the eligible product according to our return policy and place a new order separately.

How can I contact you?

If you have questions about your order, shipping, returns, or products, please contact us by email. Our support hours are 9:00 AM–5:00 PM, Monday to Friday.